COVID-19 Updates

COVID-19 Policy Update: Mandatory Masks

To our valued customers,

The entire team at Nature’s Emporium is grateful for the continued support we have received from our customers and the communities. We are proud to serve you during this unprecedented time.

At the onset of the COVID-19 pandemic, we implemented several health and safety measures out of an abundance of caution to keep everyone safe and healthy, including the mandatory use of face masks or coverings while inside all of our stores.

As of December 14, York Region moved into the GREY-Lockdown Zone of the Keeping Ontario Safe and Open Framework. In light of the very serious nature of the situation, we have made the difficult decision to require, without exception, that everyone who enters any one of our stores wear a face mask or covering.

We hope that everyone will understand that we made this decision in an effort to protect our team, their families, and the community at large.

We assure you that this decision was not arrived at lightly. We completely understand that some customers may not be able to wear a mask due to health or personal reasons. Because of this, we have done, and we will continue to do, everything we can to offer reasonable alternative accommodation, including:

If there are any other accommodations that can be made to assist you during this extremely challenging time, please connect with a store manager so that we can explore alternate options. We will be flexible and will consider all channels that allow us to serve you while also protecting our workers and their families.

Thank you, again, for your ongoing support and patience as we do our best to keep everyone safe and healthy while we weather this difficult period.