COVID-19 Updates

Keeping you safe – our health and safety guidelines

To our valued customers:

As a family-owned business and an important and active member of the York Region community, we are dedicated to doing all we can to keep everyone safe and healthy.

When COVID hit Ontario, we implemented many changes to ensure that we maintained the safest work and shopping environment possible. Thank you all for helping us ensure these guidelines and rules are followed.

Over the weekend, our Newmarket location was visited by York Region bylaw officers to do a surprise inspection of our store. This was done as part of a larger inspection campaign announced by officials over the weekend to ensure businesses in the region are adhering to COVID health and safety rules and regulations.

We were found to be in violation of two by-laws as a result of this surprise visit:

  1. Failure to show in-store COVID plan – all locations have our COVID plan available for any team member’s reference in-store. Newmarket received a violation because our policy was not easily accessible to the employee whom the bylaw officer questioned.
  2. Failure to ensure physical distancing amongst customers in-store.

We want to take this opportunity to re-share the health and safety guidelines and protocols we have put in place since the onset of the pandemic and to ask you all to continue helping us implement these rules. With the holiday season upon us, we must continue to abide by these guidelines.

Nature’s Emporium COVID Plan

A copy of this plan is available for your review at each location and can be found at the customer service desk. Starting today, we will be placing a copy of this plan at each department so all team members can easily access it.

Physical Distancing

A minimum of 6 feet of distance must be maintained between team members and customers at all times. We ask you kindly to help us uphold this policy in-store. We will also be installing floor decals at all locations and decluttering aisles to create more space.

Face Masks and Coverings

From the onset of the COVID pandemic, we introduced new health and safety procedures out of an abundance of caution, including mandating face masks and coverings for in-store shopping well before it became a provincial bylaw. Municipal Public Health Departments require that we all wear a face mask or covering while indoors at all times, covering the nose and mouth.

We also screen at our entrances to ensure anyone who may have been exposed to COVID, is experiencing symptoms, or travelled within the 14 days internationally do not enter the stores. All carts and baskets are also wiped down after each use and we have sanitizing stations installed at each entrance and at various points throughout the stores.

Thank you all, again, for your commitment to helping us keep all Nature’s Emporium locations a safe and healthy place to work and shop.